GENERAL TERMS AND CONDITIONS
1. Introductory provisions
These general terms and conditions (hereinafter referred to as "GTC") govern the rights and obligations between the service provider (hereinafter referred to as "Seller") and the customer (hereinafter referred to as "Buyer") when selling (online) courses and providing (online) consultations through e-commerce.
2. Seller identification
Business name: MindGuide, s.r.o. Registered office: Brnianska 3721/35, Bratislava-Old Town 811 04 ICO: 54 863 082 DIC: 2121806203 Email: info@mindguide.sk Phone: 0911 536 599
3. Nature of services
The seller provides:
- Educational courses delivered online or in person
- Individual or group consultations conducted online or in person, which are part of healthcare
Services are educational and developmental in nature and do not replace healthcare or psychotherapy unless expressly stated otherwise.
4. Order and conclusion of the contract
The Buyer orders the service via the website. By submitting the order, the Buyer confirms that he has read these GTC.
The contract is formed upon confirmation of the order by the Seller.
5. Price and payment terms
Ceny služieb sú uvedené na webovej stránke pred odoslaním objednávky. Kupujúci môže za objednané služby alebo produkty platiť nasledujúcimi spôsobmi:
- online platbou kartou prostredníctvom platobnej brány Comgate, a.s.
- online bankovým prevodom / platobnými tlačidlami vybraných bánk prostredníctvom platobnej brány Comgate, a.s.
- by bank transfer
Online platby sú zabezpečované prostredníctvom spoločnosti Comgate, a.s., poskytovateľa platobnej brány. Platba kartou prebieha okamžitým online prevodom finančných prostriedkov po zadaní údajov platobnej karty. Pri platbe online bankovým prevodom je kupujúci presmerovaný do internet bankingu svojej banky, kde autorizuje platbu prostredníctvom platobného tlačidla.
Služba alebo digitálny obsah bude sprístupnený až po prijatí platby na účet predávajúceho, pokiaľ nie je uvedené inak.
V prípade reklamácií alebo otázok týkajúcich sa online platieb cez platobnú bránu Comgate môže kupujúci kontaktovať poskytovateľa platobnej brány na adrese:
Comgate, a.s.
Gočárova třída 1754/48b
500 02 Hradec Králové
Česká republika
E-mail: podpora@comgate.cz
Tel.: +420 228 224 267
6. Delivery of the service
6.1 Offline courses
The courses are held on the date specified by the Seller and at the location specified in the course description. After payment of the course price, or a pre-agreed installment of the course fee, the Buyer is reserved a place on the course.
The seller reserves the right to change the date and location of the course for organizational reasons or to cancel the course if there are insufficient registered participants.
In the event of cancellation of the course by the Seller, the Buyer is entitled to:
- Alternative course date or
- Refund of the course price paid
The buyer is obliged to arrive at the course on time and in case of delay is not entitled to a refund of the course fee or compensation for the missed part of the course.
6.2 Online and in-person consultations
The consultation date will be agreed individually. The consultation takes place online (e.g. by video call) or offline. In the event that the Buyer does not show up for a previously agreed consultation without prior notice, the consultation fee will not be refunded. Cancellation or rescheduling of the consultation can be agreed upon no later than 48 hours before the scheduled date.
7. Withdrawal from the contract
The buyer - consumer has the right to withdraw from the contract within 14 days from the conclusion of the contract.
The Buyer acknowledges that:
- for digital content (courses), the right of withdrawal is lost if the content was made available before the deadline
- In the case of consultations, the right to withdraw expires after they have been fully provided.
8. Reklamácie a zodpovednosť za vady
8.1. Uplatnenie reklamácie
Kupujúci je oprávnený uplatniť reklamáciu týkajúcu sa poskytovaných služieb, digitálneho obsahu alebo vstupeniek elektronicky na e-mailovej adrese info@mindguide.sk.
Reklamácia musí obsahovať minimálne:
- meno a priezvisko kupujúceho,
- číslo objednávky alebo dokladu o kúpe,
- opis reklamovanej vady alebo problému,
- kontaktné údaje kupujúceho.
8.2. Vybavenie reklamácie
Predávajúci potvrdí prijatie reklamácie bez zbytočného odkladu a vybaví reklamáciu v primeranej lehote v súlade s platnými právnymi predpismi Slovenskej republiky.
8.3. Reklamačný poriadok
Podrobné podmienky uplatnenia a vybavenia reklamácií sú upravené v samostatnom Reklamačnom poriadku dostupnom na webovom sídle Predávajúceho.
9. Responsibility
The Seller is not responsible for the specific results of the Buyer or assumes responsibility for specific steps taken by the Buyer based on the information provided to him, for failure to achieve expected results or any direct or indirect damage arising in connection with the use of the service. The Buyer acknowledges that the services are of an informational, educational and developmental nature and do not replace healthcare and assumes full responsibility for his decisions and actions.
10. Protection of personal data
The processing of personal data is governed by the relevant legal regulations and the personal data protection principles stated on the website. The Seller processes the Buyer's personal data in accordance with applicable legal regulations, in particular in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council (GDPR) and the Personal Data Protection Act.
11. Final provisions
These GTC enter into force on the date of their publication.
The Seller reserves the right to change the GTC.